AV Technician (Onsite Support)

Stefanini North America and APAC


Date: 1 week ago
City: Pasay
Contract type: Full time
Details:

Job Description

The Resources Will Be Handling The Below Tasks, Responsibilities, And Will Be Leveraging The Client Systems To Execute The Following Activities As Required:

  • As new devices are installed into the Client environment, the Stefanini provisioning team will receive and process tickets to provision and test the devices within all of the required ystems to become operational. This is inclusive of, but not limited to:
    • Configuration and network onboarding of Codec
    • Configuration and network onboarding of Wireless sharing device
    • Configuration and network onboarding of Room Scheduler
    • Configuration and network onboarding of Flat Panels
    • Configuration and network onboarding of Power Distribution Units
  • Respond to auto generated Remedy tickets for alerts.
  • Coordinate with Desk Side Support, Level 2 AV Support, and Level 3 AV Engineering Support for any challenges or issues with provisioning/testing of the equipment.
  • As part of the transition, the parties will develop and centrally maintain within the knowledgebase an escalation matrix for tickets that need to be routed from the AV Provisioning support team to the proper L2 and L3 support teams.
  • Respond to Nectar alerting for:
    • Operations work to support OME/AV provisioning of rooms steps.
    • Remedy workflow and actions to ensure critical and unhealthy rooms are addressed.
  • Examples of work orders either created for new provisioning or via an alert from Nectar system that would need to be completed.
    • First time new Codec Provisioning . Clarity
    • Restore GSeries Codec
    • Mersive Solstice Configuration Guide
    • Crestron Scheduling panel configuration
    • Exchange tasks
    • Collaboration voice tasks
Job Requirements

Details:

  • Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field (preferred)
  • At least 1-3 years of experience in AV technology, IT support, or a related field
  • Proficiency in setting up, configuring, and troubleshooting AV equipment (projectors, video conferencing systems, microphones, speakers, etc.)
  • Knowledge of AV over IP, video conferencing platforms (Zoom, Microsoft Teams, WebEx, etc.), and streaming technologies
  • Experience with control systems (Crestron, Extron, AMX) is a plus
  • Basic understanding of networking (IP addressing, bandwidth requirements for AV, etc.)
  • Familiarity with IT hardware, cabling, and signal flow for AV systems
  • Ability to diagnose and resolve AV-related software and hardware issues
  • Excellent communication and customer service skills
  • Willingness to work flexible hours, including weekends or after-hours support if needed
  • Must be willing to do a full onsite work.
  • Office Address : 3F, 5F , 6F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City

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