Associate, Real Time Management
Concentrix
Date: 8 hours ago
City: Remote
Contract type: Full time
Remote
Job Title:
Associate, Real Time Management
Job Description
Essential Responsibilities:
PHL Work-at-Home
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1413772
Associate, Real Time Management
Job Description
Essential Responsibilities:
- Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
- Work closely with client to address schedule changes/concerns.
- Analyse staffing at the postmortem and intraday level to drive decision making.
- Work closely with other WFM teams to drive delivery results
- Monitor Realtime adherence using tools available, IEX, CMS, Verint, Aspect RTA etc.
- Update schedules as needed, Adjust Breaks/Lunches for better performance.
- Participate in relevant meetings.
- Provide input to stakeholders and drive labor management
- Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
- Handle CNX Internal Customers.
- Good analytical, numerical and problem-solving skills. WFM-RTA experience - preferred.
- High proficiency in Microsoft Excel Preferred.
- Must possess effective organizational and time management skills with the ability to multitask proficiently.
- Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure.
- Strong team building and leadership skills, including strong logical thought processes.
- Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
- Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment.
PHL Work-at-Home
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1413772
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