Associate Product Manager

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk.

General Responsibilities

Stakeholder Needs Gathering:

• Conduct in-depth research with internal stakeholders (e.g., operations, compliance, risk, finance) to understand their workflows, pain points, and evolving needs related to internal tools.
• Analyze user feedback, operational data, and system performance to identify opportunities for improvement and new feature development.
  
  

Product Strategy & Roadmap Support:

• Assist in defining the product vision, strategy, and roadmap for our internal tools, aligning with company-wide objectives and operational priorities.
• Contribute to the prioritization of features and initiatives based on business value, technical feasibility, and user impact.
  
  

Feature Definition & Execution:

• Translate user requirements and business needs into clear, concise, and detailed product specifications, user stories, and acceptance criteria.
• Work closely with engineering teams throughout the entire product development lifecycle, from ideation to launch and post-launch monitoring and optimization.
• Participate in sprint planning, stand-ups, reviews, and retrospectives, ensuring alignment and smooth execution.
  
  

Tools Portfolio Management:

• Home-grown Tools: Focus on enhancing our proprietary systems for user management, compliance, eKYC, dashboards, fraud management, and ledgering.
• Outsourced Tools: Collaborate with vendors and internal teams to maximize the value of external tools such as Freshworks/Freshdesk, Kissflow, Hyperverge, and Comply Advantage, identifying integration opportunities and workflow optimizations.
  
  

Performance Monitoring & Optimization:

• Define and track key performance indicators (KPIs) for internal tools to measure their effectiveness and identify areas for improvement.
• Utilize data analytics to inform product decisions and demonstrate the impact of product enhancements.
  
  

Cross-Functional Collaboration:

• Act as a central point of contact between engineering, operations, legal, compliance, risk, finance, and other business units to ensure seamless communication and alignment on internal tool initiatives.
  
  

Qualifications

Experience:

• 1-2 years of experience in a role such as a Business Analyst, Project Coordinator, or a relevant operational role where you were responsible for improving systems and processes.
• Demonstrated experience in projects that involved improving internal systems or operational workflows.
• Experience working with business stakeholders to gather and document requirements is essential.
• Familiarity with the operational ecosystems of cryptocurrency, Web3, or TradFi (e.g., compliance, fraud, risk management) is a significant plus.
• Exposure to enterprise software, CRMs (like Freshworks), workflow automation tools (like Kissflow), or identity verification systems is highly desirable.
• The ability to understand and map complex business processes and user workflows.
• Excellent communication and interpersonal skills, with a comfort for working with diverse teams.
• An analytical mindset and the ability to use data to inform recommendations.
• Strong organizational skills and a keen eye for detail.
• Familiarity with product development principles, including writing requirements, prioritizing work, and gathering user feedback.
• A proactive approach to problem-solving and a desire to see projects through to completion.
  
  

Our Culture

Communication

• We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.
• We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.
  
  

Customer-focus

• We think about how our decisions impact our customers and ensure we provide the best experience that we can.
• We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.
  
  

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.