Associate - MDM

In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

• Deliver a high level of service quality through timely and accurate completion of services.

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)

• 0 – 3 years of job experience from BPO or logistics domain - Preferred

• Good knowledge in MS office

• Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.

• Detail oriented

• Good logical reasoning skills

• High level of customer centricity