Associate - Master Data Management

DHL Global Forwarding


Date: 11 hours ago
City: Pasay
Contract type: Full time
Join our “Master Data Management Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Associate – Master Data Management (MDM)

Job Location: Manila

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening.

Key Responsibilities:


  • To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
  • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
  • Deliver a high level of service quality through timely and accurate completion of services.
  • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
  • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
  • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.


Required Skills/Abilities:


  • Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
  • 0 – 3 years of job experience from BPO or logistics domain - Preferred
  • Good knowledge in MS office
  • Effective English communication skills, written and verbal.
  • Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
  • Detail oriented
  • Good logical reasoning skills
  • High level of customer centricity


Apply now and embark on an exciting journey with us! We offer:


  • We recognize and reward your hard work through a competitive compensation and performance-based incentive.
  • We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
  • Flexible work arrangements to support work/life balance.
  • Generous paid time off: Privilege (earned leave).
  • Recognition & Engagement culture


By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Data Analyst (VLOOKUP) | MOA, Pasay | Night Shift | Onsite

MicroSourcing, Pasay
1 day ago
Discover your 100% YOU with MircoSourcingPosition: PIM Data AdministratorLocation: MoA, Two Ecom, MOA, Pasay, PhilippinesWork setup & shift: Night Shift / OnsiteYou'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating...

Agent, CO Inbound CEL

Royal Caribbean Group, Pasay
1 week ago
Position SummaryResponsible for receiving and responding to sales and service requests from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call request resolution to convert shopping calls, service existing bookings, and adds any requested revenue components to bookings. Makes outbound calls to advise of changes to reservations (i.e., redeployments, charters, etc.), and makes changes to...

Production Coordinator - Subject Matter Expert, Digital Studios

Amazon, Pasay
1 week ago
DescriptionWe are seeking a skilled 3D Coordinator (Lead) to act as a subject matter expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting, creating innovative 3D experiences for e-commerce. The 3D Coordinator will lead a team to meet KPI metrics, train junior and senior artists in new production techniques, and enhance their skills. The ideal candidate will excel...