Associate Manager - Dialer Administration
Sutherland
Date: 18 hours ago
City: Angeles City
Contract type: Full time
Company Description
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.
Job Description
As a Dialer Associate Manager you are expected to:
KEY RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.
Job Description
As a Dialer Associate Manager you are expected to:
KEY RESPONSIBILITIES:
- Perform daily uploads, downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns, filter, list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
MINIMUM QUALIFICATIONS:
- Intermediate to advanced proficiency level with Microsoft Excel
- Working knowledge on a dialer system (auto-dialer operation/concepts)
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
- Basic understanding of database-design principles, data structures and optimizations
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
- Excellent verbal and written communication skills
- Strong communication skills for client facing
- Livevox dialer experience is an advantage
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Shopify / E-Commerce Assistant
TalentPop App,
Angeles City
1 week ago
Join TalentPop App as a Shopify / E-Commerce Assistant (Remote)Are you someone who thrives in the world of e-commerce and enjoys keeping operations smooth and organized? TalentPop App is on the lookout for a detail-oriented and driven individual to support our Shopify storefront. From keeping product listings polished to ensuring inventory flows without a hitch, you'll play a key role...
Workforce Scheduling Analyst
TapTalent.ai,
Angeles City
1 week ago
We're Hiring: Workforce Scheduling Analyst! We are seeking a detail-oriented and analytical Workforce Scheduling Analyst to optimize our workforce management processes. The ideal candidate will have a strong background in scheduling, data analysis, and resource allocation to ensure efficient operations and meet organizational goals. Location: Angeles City, Philippines Work Mode: Work From Office Role: Workforce Scheduling AnalystWhat You'll Do Analyze...
Customer and Sales Engagement Specialist
TalentPop App,
Angeles City
3 weeks ago
Join TalentPop App as a Customer and Sales Engagement Specialist!Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want...