Associate L1

Roles and Responsibilities

- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and/or services
- Offer additional products and/or services as needed
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
- Participate in activities designed to improve customer satisfaction and business performance

• Applicants with no call center experience may still be considered based on skills required for the job.
• Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
• Excellent communication and teamwork skills required.
• Strong interpersonal skills – ability to inspire teamwork at all levels.
• Ability to identify member/customer concerns & provide real-time problem-solving interventions.
• Provide creative, “outside the box” solutions.Ability to multitask - documenting the interaction while on the call with the member/customer.
• Can render overtime work when needed.

• At least Senior High School graduate or completed 2 years in college with no back subject
• Preferably with minimum of 6 months experience in the call center/ BPO

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.