Associate L1 1 1

PRINCIPAL RESPONSIBILITIES:

· Handle inbound and outbound calls according to defined quality, standards, policies

and procedures

· Deliver excellent customer service and ensure customer satisfaction in all calls

· Ensure accurate documentation of each call

· Attend to customer queries, concerns and complaints and provide first time call

resolution

· Escalate calls to proper parties following proper protocols

· Ensure compliance to all company policies and procedures

· Keep oneself updated, aware of, and compliant to all Company policies and

procedures which include Information Security Management Systems

· Keep all company information which includes customer information confidential and

secured

SKILLS REQUIRED:

· Customer service orientation

· Excellent English communication skills (verbal and written) with neutral accent

· Active listening skills

· Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

· Teamwork

· Reasonable analytical skills

· Situation handling skills

· Good motivational fit (job, organization, location)

· Willing to work on shifting schedules, grave yard shift, holidays or rest days as may

be required by business exigencies

CANDIDATE SPECIFICATIONS:

· At least Senior High School Graduate OR completed at least 2 years in college (with

no back subjects) OR a College Graduate

· With or without call center experience

· Experience in similar role may be required in specific programs with varying years of

experience

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.