Associate Infrastructure Reliability Engineer, Global Operations Command Center (GOCC)

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources
  
  

Job Description

We’re looking for an Associate Infrastructure Reliability Engineer to join our GOCC Cloud Operations team at MBPS. In this role, you are expected to complete activities associated with providing the 24/7/365 operations required to maintain Manulife’s infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities

• Monitoring infrastructure components on-premises and in the cloud, troubleshoots system operating problems and determine the cause of system interruptions
• 1st Level support for issues related to infrastructure including IaaS and PaaS components
• Performs system checks and basic maintenance plans
• Assist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks
• Assist in the coordination and resolution of incidents
  
  

Qualifications

• Education: Must possess at least a bachelor's degree.
• Experience: 1 to 3 years’ experience in supporting applications in production environments running on Linux or Windows.
• Work Arrangement: This position requires to work onsite.
• Amenable to work in any shift assigned (mid/night/rotating); also flexible to work on holidays/weekends depending on business need.
• Minimum Skills to Hire/Must Haves:
• ITIL v3 Foundation Certification
• Experience in Microsoft Azure
• Experience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps, etc
• Knowledge in Incident Management and Problem Management
• Confident in engaging with other teams in joint troubleshooting
• Professional with good communication skills
• Relevant experience from working in DevOps organizations
  

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

In Office