Associate Director, Service Delivery

Concentrix


Date: 1 day ago
City: Angeles City
Contract type: Full time
Job Title:

Associate Director, Service Delivery

Job Description

Associate Director, Service Delivery

Candidate Profile

  • Must be a high potential Senior Ops Manager or an incumbent Operations Director or Associate Director/Director.
  • Experience in managing healthcare operations is an advantage or is preferred.
  • Proficient in business financials, service level management, revenue forecasting
  • In-depth knowledge in project planning, delivery, and operations
  • Strategic thinker with demonstrated ability to influence
  • Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
  • Proven experience in Account Management and Transformation.
  • Proven experience of managing operations within a contact centre environment
  • Experience managing P&L
  • Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
  • Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
  • Demonstrated ability to lead and mentor team on developing lasting customer relationships
  • Extensive understanding of the organization's business operations and industry.

Job Description Summary

  • The Associate Director, Service Delivery provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements.
  • The Associate Director, Service Delivery responsible for the overall project plan, budget, structure, schedule and staffing requirements for the Delivery organization.
  • He/She manages the efforts of Concentrix and client employees, as well as third party vendors, to ensure that the integrated solution provided meets contractual needs.
  • Provides the overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs
  • They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
  • They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations regarding assigned Concentrix team operations.
  • They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
  • They manage Concentrix resources and coordinate client resources to deliver services and solutions to support the client organization.
  • They help identify growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance.

Career Framework Role

  • Provides leadership to managers, supervisors and/or professional staff.
  • Is accountable for the performance and results of multiple related units.
  • Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities.
  • Controls resources and policy formation in area of responsibility
  • Decisions are guided by resource availability and functional objectives.
  • Develops and administers performance requirements; may have budget responsibilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Clark

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1538355

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Finance Officer

MCI, Angeles City
1 week ago
Angeles City, PHFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Finance Officer to support the financial operations of the organization by...

Client Retention Management (CRM - Front End)

Dempsey Resource Management Inc., Angeles City
3 weeks ago
Female, 25–30 years old With a pleasing personality;height is a plus Bachelor’s degree in Business, Marketing, Communications, or a related field Experience in client retention, customer service, or administrative roles Strong organizational skills and attention to detail Excellent communication and problem-solving abilitiesLOCATION:Sta Maria Balibago, Angeles City, PampangaSalary18,000 (depends on experience and qualifications)Work ScheduleMonday - Friday8:30 AM - 5:30 PM

HR Compensation and Benefits Administrator

MCI, Angeles City
3 weeks ago
Angeles City, PHFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking an HR Compensation and Benefits Administrator who will play a crucial role...