Associate Director - Continuous Improvement
WTW
Date: 5 days ago
City: Taguig
Contract type: Full time
Description
The candidate will be responsible for improving, transforming, and optimizing existing Business Operations by driving efficiency, enhancing service delivery, and embedding operational excellence.
Key Responsibilities
The Requirements:
The candidate will be responsible for improving, transforming, and optimizing existing Business Operations by driving efficiency, enhancing service delivery, and embedding operational excellence.
Key Responsibilities
- Comprehensive Opportunity Assessment: Conduct a detailed end-to-end evaluation of Business Operations—including Client, Vendor, People, Process, and Technology—to identify areas for change and improvement.
- Cost efficiency – responsible for driving cost efficiency projects by automation process, productivity improvement, reducing NVAs, etc
- Digital transformation – spearhead the reimagining of process, drive digital transformation
- Business Case Development: Create well-researched Business Cases, approved by the Business Sponsor, outlining:
- Actions and solutions required for operational enhancement.
- Directly linking these actions to measurable cost savings ($) and customer satisfaction (C-Sat) improvement metrics.
- Strategic Roadmap & Execution: Define a structured roadmap for transformation, ensuring alignment with the organization’s business goals and strategic initiatives.
- Implementation of Change Initiatives: Design and implement solutions to enhance efficiency, streamline processes, and foster innovation within Business Operations.
- Impact Tracking & Reporting: Develop performance-tracking frameworks to quantify the financial and operational benefits of change.
- Embedding Operational Excellence: Collaborate with Business Operations Leaders to integrate Operational Excellence frameworks, tools, and best practices to enhance service delivery, cost efficiency, and organizational capability.
- End-to-end project management – drive all projects as per project management methodologies, project charter, project plan, periodical updates, risk, resource management, etc
- Service Delivery Optimization:
- Define Product/Work/Client Segmentation and implement a Target Operating Model to optimize service delivery (Quality, Turnaround Time, Risk, C-Sat).
- Identify and eliminate operational bottlenecks, enhancing workflow efficiency.
- Standardize and streamline Operational activities to reduce complexity and variation.
- Automation & Efficiency Enhancements:
- Assess existing processes to determine their automation potential and propose targeted enhancements for automation readiness.
- Evaluate Operational Capacity requirements, identifying mismatches and proposing solutions to improve productivity and utilization.
- Operational Excellence & Risk Management:
- Ensure seamless adoption of the WTW Op-Ex methodology, tools, and principles, ensuring consistent application across the business.
- Establish Quality and Knowledge Management frameworks to support operational sustainability.
- Identify implementation risks and barriers, crafting risk mitigation strategies to maximize adoption and effectiveness.
- Knowledge Sharing & Continuous Learning:
- Publish post-initiative learnings, contributing to the organization’s Operational Excellence intellectual capital.
The Requirements:
- Degree from premier institutes (Business Management preferred).
- Certifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMP
- 15+ years in Business Change, Transformation, and Operational Excellence, working within sectors such as Insurance, Banking, Financial Services, Human Capital Benefits, and E-commerce.
- Proven track record of executing large-scale transformation programs with demonstrated efficiency and financial benefits.
- Proved track record of delivering high-value projects with $ / FTE benefit
- Has handled end-to-end digital transformation projects
- Strong Communication (written & verbal) and Presentation skills.
- Expertise in Program and Project Management.
- Working knowledge of Robotics Process Automation tools.
- Exceptional Client Relationship & Stakeholder Management capabilities
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