Associate Community Coordinator

About Unbabel

The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.

What's the opportunity about?

As a Community Operations Coordinator at Unbabel, you will join the team in charge of managing the community of freelancers who work on our various platforms.

From sourcing to onboarding, from daily tasks assignment to performance evaluation, you will be maintaining all procedures relating to our freelancer pool.

Responsibilities

• Support in maintaining freelancer database:
• upkeep of database of freelancers;
• administrative support in candidates’ hiring and testing:
• screening CVs;
• communicating with candidates;
• assigning and monitoring completion of tests.
• onboarding and off-boarding processes:
• preparing SOWs (Statements of Work) following templates;
• sending, receiving and archiving SOWs when necessary;
• archiving freelancers’ invoices when they submit them.

• Support for task assignment:
• prepare spreadsheets for recurring annotation assignments;
• upkeep of tracking spreadsheet with new assignments;
• track overdue assignments with set templates and follow through with freelancers for completion;
• verify freelancers availability and routines they have committed to, with set templates;
• upkeep of unavailability questionnaire and holiday calendar;
• process weekly manual payments;
• coordinate with evaluators the timely completion of their tasks;
• process glossary assignments and other terminology requests;
• contact freelancers for ad-hoc consulting assignments;
• answer to freelancers queries about assignments, deadlines, etc.
  

Requirements

• Experience with assignment-based work, with time-sensitive deliverables is ideal;
• Technical skills: exposure to databases or CRM, working knowledge of Excel or Google sheets;
• English fluency (CEFR B2 upwards);
• Tech savvy, fast-learner;
• Attention to detail and good organizational skills;
• Ability to quickly grasp technical concepts and to learn in-house tools;
• Ability to effectively operate independently with flexibility in a fast-paced, constantly evolving team environment.
  
  

Benefits

• Flexible working hours;
• 18 days paid holiday/year plus an additional day of holiday starting with the 3rd year in the company;
• Health and Life Insurance;
• Government mandated Benefits.
  
  

Diversity Statement

Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. The positions open at Unbabel are also intended for people with disabilities under DL no. 4/2019. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.

(We are not accepting candidates coming from recruitment agencies at this moment)