Associate Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Eligibility Criteria

• Qualification : B.Com/ M.Com/ MBA(Finance)
• Experience : 1 – 2 Years
• Year of Passing : 2021 to 2023
• Aggregate : 60% and above in 10th, 12th and Graduation
  
  

Role Type: Full Time

Shift Timings: 1:00 PM to 10:00 PM or 3:00 PM to 12:00 AM IST

Skills, Experience And Attributes Required

• Strong IT, MS Office, and particularly Excel knowledge
• Hardworking, outgoing, analytical thinking, and detail-oriented
• Excellent written and communication skills to liaise with colleagues remotely
• Able to engage and build strong relationships with team members and other departments
• Ability to work individually as well as in a team environment
• Able to analyze data and create meaningful insights from that.
• Previous employment within the industry would be an advantage.
• Previous working experience with Salesforce, Certinia would be an advantage.
  
  

Roles And Responsibilities

• Ensure timely and accurate billing for customers by efficiently working within tight deadlines
• Monitor and analyze timecards to facilitate prompt submission and approval of timesheets
• Generate weekly and monthly PS billings, meticulously avoiding any discrepancies
• Dealing with queries, problem solving, and analyzing numerical data
• Prioritize and reduce a backlog of service desk tickets and collaborate with PS Ops on various tasks including timecard adjustments, credit requests/rebill, and project-related activities such as PO creation and engagement number generation
• Create insightful PS reports and Salesforce dashboards for resource timecard analysis, enhancing Certinia and Salesforce functionality
• Update PS forecasts files and services utilization reports for various regions
• Communicating with Internal stakeholders over the call and via email
• Collaborate with team members both in-office and remotely, ensuring effective communication
• Administration duties to support the business and team
• Fulfill ad hoc duties as required
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• This position will require working in the UK Shift mainly, and the US shift if required.
• Flexible and Fun-filled work environment with a global culture.
  
  

This is an exceptional opportunity to join a fast-growing SaaS, successful and innovative company. Aptean allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness, and collaboration.

If this sounds like the right next step for your career, apply online today!

Join the A-Team and experience the A-Life!