Assistant Manager-Workforce Management-WFM
EXL
Date: 15 hours ago
City: Cebu City
Contract type: Full time
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System
Serves as the main point of contact for all WFM concerns
Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System
Serves as the main point of contact for all WFM concerns
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