Assistant Manager, SOL and GMM Deliveries

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to Know the Team

At Grab, the Deliveries team in Luzon is crucial in ensuring efficient and smooth delivery operations, particularly in relation to our merchant partners. As part of this group, you'll collaborate with various stakeholders to drive growth and satisfaction.

Get to Know the Role

The Deliveries Assistant Manager is vital to our operations in Greater Metro Manila. You'll lead a team focused on acquiring and maintaining strong relationships with merchants, ensuring smooth operations, managing escalations, and driving business growth. This role is for an individual who can oversee team performance, develop strategies, and ensure high levels of merchant satisfaction.

You'll report directly to the Manager of Merchant Operations, PH. This is a hybrid role, where you'll need to travel to our Pamanga office.

The Critical Tasks You will Perform

• Lead the team responsible for on-site merchant acquisition across Greater Metro Manila, ensuring targets are met.
• Maintain merchant relationships, addressing their needs and engaging them with our platform.
• Stay updated on market trends, competitor activities, and customer preferences to refine merchant strategies.
• Help develop merchant acquisition, retention strategies, and related monetization efforts like ads and promotions.
• Oversee the onboarding process for new merchants, ensuring they understand and use our tools and services.
• Manage a team of merchant acquisition executives, providing support and training to increase performance.
• Report on team performance metrics, ensuring objectives are met and identifying areas for improvement.
• Ensure all merchant-related operations comply with company policies.
• Collaborate with other departments such as marketing, finance, and central operations to enhance the merchant experience.
  
  

Qualifications

Must-Haves

• 4+ years experience in sales, business development, account management, or operations.
• Experience handling and dealing with partners, with a preference for account management experience.
• Experience driving revenue through partnerships.
• Proficiency in English and the local dialect being an advantage.
• Experience with the on-demand delivery space in food delivery.
• Build relationship and collaborate within and outside the company.
• Understanding of consumer behaviors and industry trends.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.