Assistant Manager Operations Excellence
DKSH
Date: 1 week ago
City: Calamba
Contract type: Full time
Job Summary:
The Operations Excellence Manager is responsible for driving continuous improvement initiatives across the organization. This role requires a strategic thinker with a strong operational focus to identify opportunities for improvement, implement effective solutions, cost saving initiatives and measure results.
Key Responsibilities:
The Operations Excellence Manager is responsible for driving continuous improvement initiatives across the organization. This role requires a strategic thinker with a strong operational focus to identify opportunities for improvement, implement effective solutions, cost saving initiatives and measure results.
Key Responsibilities:
- Operations Support Management:
- Ensure total compliance to procedures and specifications that will lead to achievement of Customer KPIs and Regional Performance measurements.
- Support development, implementation and review of SOPs and Work Instructions to meet customer-specific requirements, regulatory and quality standards.
- Work with operations management to develop a culture of service excellence, flexibility, cost consciousness and productivity initiatives.
- Identify additional and critical key performance indicators (KPIs) to measure operational efficiency and effectiveness.
- Establish a roadmap for continuous improvement, setting clear goals and timelines.
- Track and raise operations incident reports. Assist and coordinate with operations team any non-conformance affecting Quality, Safety, Regulatory, Health and Environment.
- Process Improvement:
- Utilize Lean Six Sigma and other process improvement methodologies to streamline processes, eliminate waste, and reduce cycle times.
- Lead cross-functional teams to analyze current processes, identify bottlenecks, and develop innovative solutions.
- Assist in monitoring the progress of all corrective and preventive actions related to Quality, Health, Safety, Regulatory and Environmental matters undertaken by the Operations team.
- Change Management:
- Organize and lead the focus on improved productivity levels and foster a mindset of innovation and problem-solving.
- Communicate effectively with stakeholders at all levels to gain support for improvement and cost savings initiatives.
- Manage change effectively, mitigating resistance and ensuring a smooth transition to new processes.
- Data Analysis and Reports:
- Collect and analyze data to identify trends, patterns, and opportunities for improvement.
- Use data-driven insights to inform decision-making and prioritize initiatives.
- Develop and maintain a robust system for tracking and reporting on key performance indicators.
- Support operations team in generating accurate and timely monthly regional reports for Regional Performance measurement.
- People Management and Training:
- Provide guidance and support to cross-functional teams involved in improvement projects.
- Conduct training to all Supply Chain Management associates on SOPs, productivity initiatives and PM tools .
- Project Management:
- Manage multiple improvement projects simultaneously, ensuring timely delivery and achievement of desired outcomes.
- Prioritize projects based on their potential impact and alignment with strategic goals.
- Monitor project progress and adjust plans as needed to address challenges and opportunities.
- Bachelor’s degree in Industrial Engineering, Business Administration, or a related field.
- At least 5 years experience in operations and process excellence in Warehousing and Logistics
- Certification in Lean Six Sigma, preferred.
- Commercial and operational awareness of Key Operational Performance
- Proven track record in driving operational excellence and process improvement initiatives.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis tools and techniques.
- Experience leading cross-functional teams and managing change.
- Strong project management skills.
- Good training, facilitation, coaching and auditing skills
- Capability to map process and develop/review SOPs
- A passion for continuous improvement and a commitment to achieving results
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