Assistant Manager-Customer Care Voice-Claims - FNOL
EXL
Date: 15 hours ago
City: Cebu City
Contract type: Full time
We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.
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