Assistant Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations.

In this role, you will:

• Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Processing Executives.
• Perform Quality Control tasks and handle complex cases, escalations and process related query that require resolutions.
• Assists to plan capacities daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
• To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
• Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction.
• Lead a cohesive team, working in a supportive team environment driven by people centric values.

To be successful in this role, you should meet the following requirements:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
• Possess relevant Securities background and knowledge - at least 18 months of Securities experience.
• At least 12 months in a related supervisory or Quality Control Analyst role, with exposure in handling escalation and managing clients
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data.
• Evidence of process management skills with an ability to initiate process improvements
• Demonstrates strong awareness / ability to recognize and effectively contain financial and operational risk
• Able to work in pressurized environment and manage priorities effectively.
• Dedicated approach to teamwork and ability to contribute to team effort
• Customer focused & committed to providing high standards service
• Possess relevant Securities background and knowledge - at least 18 months of Securities experience.
• Those who have IOC qualifications will have an advantage.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC HDPP