Assistant Manager

EXL


Date: 16 hours ago
City: Cebu City
Contract type: Full time
Essential Functions

  • Meeting the SLA Targets
  • Team management and Transaction/Call Monitoring
  • Productivity Improvement and Employee engagement
  • Client interaction, if required at supervisory level
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Management reporting and oversight
  • Driving Quality initiatives in the process to attain measurable positive results
  • Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
  • Ensuring accuracy of performance reports and compliance to internal control requirements
  • Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
  • Establish an environment and work style that promotes the concept of teamwork and professional development
  • Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
  • Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level

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