Asset Management Analyst I

Details:

Job Description

Job Summary

Provide the best possible "white glove" customer service and lead the IT asset management effort by tracking and auditing the receipt and distribution of physical IT assets including mobile devices, laptops and desktops.

Analyst I - will be required to understand hardware asset management only

This position uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position.

Job Responsibilities

• Track and report on 'on order' assets
• Attend meetings when necessary.
• Audit hardware reports to ensure 95% accuracy metrics for deployed devices
• Utilize asset management tools to determine software compliance
• Work on tickets submitted by the users related to assets.
• Develop/Generate ad hoc reports using asset management tools.
• Send inquiries to contacts and owners about assigned devices if necessary.
• Provide context on process improvement ideas
• Maintain acceptable accuracy metrics for hardware
• Maintain acceptable software compliance for software
• Provide necessary reporting and dashboard creation for customers
  
  

Job Requirements

Details:

• Bachelor's degree holder.
• Less than 2 years of relevant experience.
• Excellent attention to detail.
• Strong analytical experience or skills/aptitude.
• Strong knowledge and/or experience with Excel report creation.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Strong ability to prioritize tasks.
• Familiarity with IT terminology and functions.
• Self-motivated, able to work independently and reliably. Ability to work flexible schedule based on customer need.
• Knowledge/experience of IT service desk operations knowledge.
• MS Access report creation experience and knowledge is a plus.
• IT Technology background.
• IT infrastructure knowledge.
• Base certification or familiarity with ITIL.