Architect Customer Success

Who We Are

We are a fast-growing, VC-backed startup revolutionizing the $300B market of traditional Architectural Services.

Our platform is the first AI-powered SaaS solution that automates architectural layout planning and visualization. Our mission is to empower real estate professionals to plan and present spaces for prospective tenants at lightning speed—ultimately helping them close deals faster.

If you have a strong track record of success and are passionate about working with a leading industry innovator, we’d love to connect.

The Role

We’re seeking a dynamic and results-driven Customer Success Manager with strong technical acumen and a passion for client advocacy. In this role, you’ll be the customer’s voice, working cross-functionally with Operations, Sales, and Product teams to ensure that every client’s experience exceeds expectations.

You’ll guide customers through post-sale engagement, onboarding, and ongoing platform use—helping them unlock the full value of our solutions. Your deep understanding of our technology will make you a trusted advisor to clients, helping them navigate both current features and future capabilities.

This is an excellent opportunity for someone who thrives on solving technical challenges, building relationships, and becoming an expert in a cutting-edge product.

This is a remote position, aligned with APAC business hours.

What You’ll Do

• Be the Voice of the Customer: Serve as the primary point of contact for customers. Collaborate closely with internal teams to deeply understand client needs and ensure tailored, high-impact solutions.
• Drive Platform Engagement: Monitor customer activity and adoption, proactively encouraging deeper feature usage and identifying opportunities for volume expansion.
• Lead Onboarding and Training: Manage and streamline the onboarding experience, ensuring clients are well-trained and successfully integrated into the platform.
• Become a Product Expert: Gain a deep understanding of platform features and future enhancements. Confidently guide clients through both the product’s current state and its roadmap.
• Build Relationships: Cultivate strong, trust-based relationships with clients, maintaining high levels of satisfaction and long-term engagement.
  
  

Who You Are

You're methodical, detail-oriented, and a clear communicator with exceptional time management skills. You also bring:

• Experience in architecture or design - MUST
• Excellent written and verbal communication skills in English - MUST
• A strong track record working with global customers, ideally across multiple countries
• Interpersonal savvy and the ability to build and maintain positive client relationships
• Proactive problem-solving abilities and a solutions-oriented mindset
• Additional language skills (e.g., French, Mandarin, Japanese, or Korean) - a plus