AR COLLECTIONS SPECIALIST
Outsource Accelerator
Date: 3 weeks ago
City: Pasig City
Contract type: Full time

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
The Role:
We are looking for a AR Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.
Job Responsibilities, Duties & Core Functions
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
The Role:
We are looking for a AR Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.
Job Responsibilities, Duties & Core Functions
- Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.
- Collects on past due accounts by contacting customers via phone.
- Makes a minimum of 60 outbound calls and work a minimum of 60 accounts per day.
- Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
- Interview clients to establish payment arrangement, encouraging clients to utilize credit cards as payment options.
- Must communicate in a professional, friendly, pleasant, and tactful manner.
- Send correspondence to customers via email.
- Accurately document all accounts pertaining to payment arrangements and conversation with customers.
- Ensure AR contact information is routinely updated on the account.
- Locate customers correct addresses, phone numbers and information when needed.
- Follow-up with clients on overdue accounts.
- Respond to client account queries in a timely and professional manner.
- Overcoming stall tactics and objections.
- Identify delinquent customers and submit recommendation to management to place with third party collection agencies.
- Proactively manages and resolves aged accounts or accounts with no activity in accordance with department/company metrics.
- Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.
- Meet metrics set by management.
- Performing other duties as assigned to support the accounts receivable team.
- A minimum of 3 years of credit, collections and AR experience in a high volume, fast paced business to business environment.
- Outstanding phone etiquette (communication and interpersonal skills).
- Excellent verbal communication, negotiation and people skills.
- Excellent knowledge of billing and collection processes.
- Intermediate to advanced Excel skills.
- Ability to understand and explain complex billing structures and invoice calculations
- Interface effectively with Customer Service and Sales Management to resolve billing issues
- Process improvement focused.
- Comfortable interacting with all levels internally and externally.
- Deadline and goal oriented.
- Strong problem-resolution and decision-making skills
- Effective at prioritizing daily workload and managing multiple priorities.
- Detailed oriented and exceptional follow up.
- Work Schedule: Night Shift, Shifting
- Work Arrangements: Onsite
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Procurement Finance Specialist
Jollibee Group,
Pasig City
20 hours ago
Title: Procurement Finance SpecialistThe role of the Global Procurement Finance Specialist is to support the Global Procurement Finance Sr. Manager in providing financial and analytical expertise to the Global Procurement team supporting business decisions for enterprise spend globally. The role will play a critical role in supporting the finance partnering with the Procurement leadership team (PLT), Corporate Supply Chain (CSC),...

Associate Creative Director
2X,
Pasig City
5 days ago
The BriefBenefitsWe are a premium Marketing-as-a-Service ( MaaS ) company focused on providing B2B digital marketing expertise for companies in the USA. At 2X, you get to enjoy these benefits:Creative and passionate working culture Competitive salary and benefits Opportunity to collaborate with international clients Why Work With Us?We are a world-class, diverse team of marketing strategists, developers, analysts, designers, and...

Sales Services and Control Officer
Cepat Kredit Financing Inc,
Pasig City
6 days ago
DUTIES AND RESPONSIBILITIES Of SALES SERVICES AND CONTROL OFFICER Process Monitoring and Control:Performs real time monitoring of Key Performance Indicators (KPIs) and tracking of metrics to ensure service delivery of each unit.Conduct regular audit of procedures & processes to identify areas of improvement and ensure adherence to compliance standards and targets.Create and prepare performance reports and monitoring to efficiently track...
