Appointment Setter - Outbound

Join the dynamic team as an Appointment Setter - Outbound. This full-time position is located in Davao City, Davao del Sur, offering you the chance to contribute to the company's success in the Call Centre & Customer Service industry. As an Appointment Setter, you will play a crucial role in generating leads and setting up appointments for the sales team, helping drive the company's growth.

What you'll be doing

• Handle customer inquiries across multiple channels with clear, efficient communication
• Resolve product or service issues with a calm, solution-oriented approach
• De-escalate complaints and ensure customer satisfaction through active listening
• Process returns, exchanges, and order updates accurately and on time
• Make 300–500 outbound calls daily to generate leads and qualify prospects
• Complete customer forms and maintain accurate records in CRM systems
• Schedule and confirm appointments based on client and team availability
• Adjust communication style to effectively engage diverse customers
• Spot and suggest upsell or cross-sell opportunities based on customer needs
• Follow up after resolutions to ensure lasting satisfaction and retention
  
  

What we're looking for

• Must have BPO experience, preferably with a background in sales or outbound campaigns.
• Must have a neutral or decent accent, with clear English and good tonality.
• Must demonstrate strong communication skills, both verbal and written.
  
  

Apply now and join our team!