Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure the smooth operation of our systems and applications. Your day will involve troubleshooting issues, providing solutions, and maintaining high-quality service standards. You will utilize your communication skills to effectively interact with clients and contribute to the overall success of the team. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in identifying and resolving technical issues in a timely manner. - Document and track issues and resolutions to improve future support efforts. - Collaborate with cross-functional teams to enhance system performance and user experience. - Provide training and support to clients on system functionalities and best practices. Professional & Technical Skills: - Required Skill: Expert proficiency in IT Troubleshooting. - Strong analytical and problem-solving skills to diagnose and resolve technical issues. - Excellent verbal and written communication skills to interact with clients effectively. - Familiarity with various operating systems and software applications. - Ability to work under pressure and manage multiple tasks simultaneously. Additional Information: - The candidate should have minimum 1 year of experience in IT Troubleshooting. - This position is based at our Manila office. Minimum 1 year(s) of experience is required