Application Tech Support Practitioner
Accenture in the Philippines
Date: 5 days ago
City: Mandaluyong City
Contract type: Full time
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Summary: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to keep world-class systems running smoothly. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve technical issues over the phone or via email. - Document all support interactions and resolutions accurately. - Collaborate with team members to improve support processes. - Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support - Additional Must To Have Skills: Proficiency in Japanese Language - Strong understanding of IT support principles and practices. - Excellent communication and customer service skills. - Ability to multitask and prioritize in a fast-paced environment. - Familiarity with ticketing systems and remote support tools. Additional Information: - The candidate should have minimum 1 year of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
Summary: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to keep world-class systems running smoothly. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve technical issues over the phone or via email. - Document all support interactions and resolutions accurately. - Collaborate with team members to improve support processes. - Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support - Additional Must To Have Skills: Proficiency in Japanese Language - Strong understanding of IT support principles and practices. - Excellent communication and customer service skills. - Ability to multitask and prioritize in a fast-paced environment. - Familiarity with ticketing systems and remote support tools. Additional Information: - The candidate should have minimum 1 year of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
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