Application Support Specialist –Customs/Logistics

WiseTech Global is a leading Australian tech company and a major player in the logistics space. Our flagship product CargoWise, is used by the biggest freight forwarders and logistics providers worldwide. We’re all about building technology that simplifies and connects the global supply chain.

If you’ve built your career in international logistics and want to do more than day-to-day operations, this role is your next step. You'll use your logistics expertise to support users of the CargoWise International Logistics module and help shape how the software works. By identifying pain points, solving real-world issues, and working closely with Product and Development teams, you'll directly influence improvements to the platform.

What We’re Looking For:

• 5+ years of experience in international logistics or freight forwarding operations
• Deep understanding of end-to-end shipment processes (air/ocean freight, import/export, customs, etc.)
• Experience using CargoWise or a similar logistics ERP (SAP TM, Oracle SCM, Descartes, etc.)
• Strong problem-solving skills and ability to investigate process and system-level issues
• Experience with documentation, SOPs, or training is a plus
• Excellent written and verbal communication skills

What You'll Do

• Troubleshoot and resolve functional support issues related to the CargoWise platform
• Investigate client-reported issues across freight operations, routing, customs, compliance, and partner coordination
• Support logistics users across Europe, North America, and Asia
• Analyze recurring issues and provide insights to the product and engineering teams for continuous improvement
• Act as a subject matter expert on global logistics workflows within CargoWise
• Participate in user testing, system rollouts, and feature enhancements related to logistics modules

About the Team

The position is part of our Global Product Support (GPS) team, providing an excellent opportunity to explore all aspects of CargoWise One's functionalities. The team goes beyond just supporting CargoWise One, it also encompasses infrastructure requirements and managing major outages within WTG. Team collaboration is crucial to the team's success, with a commitment to open communication 24/7.

Benefits

We heavily invest in our people, placing them at the core of our business. Our benefits include:

• Competitive remuneration package.
• Flexible work arrangements with a hybrid setup. Schedule is morning or mid shift.
• Development opportunities – LinkedIn learning, PluralSight, and Coursera subscriptions, mentorship.
• Healthcare/HMO (Employee/Dependent).
• Employee assistance program – 24/7 resources, support, and information.

Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.