Application Support Specialist
Yondu, Inc.
Date: 2 weeks ago
City: Taguig
Contract type: Full time
- Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
- Initiates functional testing for critical services as part of monitoring.
- Corrects errors if any and modifies the existing software.
- Upgrade interfaces by updating the hardware for better performance of the system.
- Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
- Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
- Acknowledge all business and customer requests and concerns and provide results in a timely manner.
- Supports monthly backup and clean-up of logs.
- Prepares and generates reports and statistics for live services upon request.
- Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
- Other job-related activities that may be assigned from time to time.
- Education – College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology
- Related Work Experience – At least 1-2 years of working experience. Experience in the Telco industry is a plus
- Knowledgeable in Unix/Linux shell scripting and basic PHP programming
- Databases: MySQL/Postgres/Mongo queries
- Linux Services: Apache / Nginx / PHP / Perl / Database
- Must be familiar with network and system security
- Must be knowledgeable in Monitoring tools (Nagios / Cacti)
- Ability to troubleshoot system and network problems in Linux/Unix
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