Application Support Specialist

Total Number of Openings

1

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Responsibilities for this position may include but are not limited to:

• Provides customer service, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States
• Primary point of contact for all Back-Office business processes supporting the chevron gas stations across the North America region (US).
• Handles front-end and all the back end needs and issues that that a station may encounter with their day-to-day operation.
• Assists station personnel with basic BOS, and BOS peripherals (such as printers, scanners, etc)
• Ensures resolution of the site’s reported issues and escalates when needed.
• Initiates service dispatches by engaging vendors of Back-office system, POS terminals, network devices, and telephony service.
• Monitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system.
• Guides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum.
• Provides training for procedural problems associated with terminal and dispenser functionalities.
• Resolves 90% of incoming problems through clear and effective verbal instructions on corrective action.
• Analyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details.
• Supports business’ program initiatives (such as grocery rewards loyalty)
• Interfaces with the Retail Marketing (RMC), Retail Systems and North America Retail System Support, and other Chevron groups.
• Can flex with callers’ personality and communication styles.
  
  

Required Qualifications:

• Bachelor's Degree in any field
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, and leadership skills
• Good analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation
• With experience in dealing with US clients
• Call center experience is a plus
  
  

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Responsibilities for this position may include but are not limited to:

• Provides customer service, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States
• Primary point of contact for all Back-Office business processes supporting the chevron gas stations across the North America region (US).
• Handles front-end and all the back end needs and issues that that a station may encounter with their day-to-day operation.
• Assists station personnel with basic BOS, and BOS peripherals (such as printers, scanners, etc)
• Ensures resolution of the site’s reported issues and escalates when needed.
• Initiates service dispatches by engaging vendors of Back-office system, POS terminals, network devices, and telephony service.
• Monitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system.
• Guides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum.
• Provides training for procedural problems associated with terminal and dispenser functionalities.
• Resolves 90% of incoming problems through clear and effective verbal instructions on corrective action.
• Analyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details.
• Supports business’ program initiatives (such as grocery rewards loyalty)
• Interfaces with the Retail Marketing (RMC), Retail Systems and North America Retail System Support, and other Chevron groups.
• Can flex with callers’ personality and communication styles.
  
  

Required Qualifications:

• Bachelor's Degree in any field
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, and leadership skills
• Good analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation
• With experience in dealing with US clients
• Call center experience is a plus
  
  

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Chevron participates in E-Verify in certain locations as required by law.