Application Support Engineer
myGwork - LGBTQ+ Business Community
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Qualifications
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include monitoring infrastructure, collaborating with team members to discuss challenges, and implementing solutions to enhance system performance. You will also have the opportunity to contribute your expertise to improve processes and ensure the reliability of services provided to clients. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Analyze system performance and identify areas for improvement.- Document issues and resolutions to enhance knowledge sharing within the team.- Assist in the development and implementation of monitoring tools and processes.- Provide training and support to junior team members as needed. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Monitoring.- Additional Good To Have Skills: Experience with Japanese Language.- Strong understanding of network protocols and infrastructure components.- Experience with monitoring tools and technologies to ensure system reliability.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with cloud services and their monitoring requirements. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Monitoring.- This position is based at our Cebu office. Minimum 2 year(s) of experience is required
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Qualifications
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include monitoring infrastructure, collaborating with team members to discuss challenges, and implementing solutions to enhance system performance. You will also have the opportunity to contribute your expertise to improve processes and ensure the reliability of services provided to clients. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Analyze system performance and identify areas for improvement.- Document issues and resolutions to enhance knowledge sharing within the team.- Assist in the development and implementation of monitoring tools and processes.- Provide training and support to junior team members as needed. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Monitoring.- Additional Good To Have Skills: Experience with Japanese Language.- Strong understanding of network protocols and infrastructure components.- Experience with monitoring tools and technologies to ensure system reliability.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with cloud services and their monitoring requirements. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Monitoring.- This position is based at our Cebu office. Minimum 2 year(s) of experience is required
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