Application Support Engineer
myGwork - LGBTQ+ Business Community
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Qualifications
Summary: This profile outlines the desired skills and experience for a Networking Support Engineer, enabling teams toeffectively identify and recruit qualified candidates. Ideal candidates should possess extensive networkingexperience with a strong emphasis on customer-facing skills, troubleshooting, and a deep understanding ofboth traditional and cloud-based networking technologies. They should be capable of handling a variety ofsupport tasks, from basic troubleshooting to complex network issues, and possess a unique blend oftechnical skills, hands-on experience, and customer service abilities to support complex networkingenvironments.Certifications:- CCNA, CCNP, CCIE, KCNA, CKA, RHCE or equivalent certifications will be advantageous.Qualifications:- Networking Experience: 3+ years of experience in Networking.- Infrastructure Implementation: Experience in implementing both on-premise and cloud basedinfrastructure.- Troubleshooting Experience: +3 years of experience in troubleshooting, diagnosing, andresolving complex issues.- Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skillsfor breaking down issues.Technical Skills:- Networking Protocols: Deep understanding of networking principles and protocols, includingTCP/IP, BGP, OSPF, and other routing and switching protocols.- Networking Devices: Experience in design, implementing, administering, and troubleshootingnetwork infrastructure devices (Cisco, Juniper, Arista etc).- Cloud Networking: Hands-on experience with cloud networking solutions, includinghybrid/multicloud environments. Proficiency with GCP networking services such as VPC, CloudRouter, Cloud NAT, Cloud Load Balancing, Cloud Interconnect, Cloud DNS, and Cloud Armor.Including understanding of core concepts like virtual networks, firewalls, routing, NAT, loadbalancing (L7/L4), BGP, DNS resolution, and DDoS protection.- Security Protocols: Knowledge of security best practices for securing network resources andexperience with security protocols like VPNs, ASA and FirePower.- Operating Systems: Experience with Linux and Windows.- Monitoring and Logging: Experience with monitoring tools for troubleshooting and performanceanalysis.- Scripting/Automation: Experience with basic scripting for configuration (Linux/Windows) andtroubleshooting (Understanding of calling APIs).- PacketCapture/Analysis: Experience using techniques such aspacket-capture/packet-analysis,load testing, and traffic-path analysis to troubleshootnetwork-latency, packet-loss and performance issues. Expertise in tools usage WireShark,Tcpdump etc.- Web Technologies: Experience in web technologies and troubleshooting (Ex: HTTP/HTTPS, DNS,SSL etc.Minimum 2 year(s) of experience is required
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Qualifications
Summary: This profile outlines the desired skills and experience for a Networking Support Engineer, enabling teams toeffectively identify and recruit qualified candidates. Ideal candidates should possess extensive networkingexperience with a strong emphasis on customer-facing skills, troubleshooting, and a deep understanding ofboth traditional and cloud-based networking technologies. They should be capable of handling a variety ofsupport tasks, from basic troubleshooting to complex network issues, and possess a unique blend oftechnical skills, hands-on experience, and customer service abilities to support complex networkingenvironments.Certifications:- CCNA, CCNP, CCIE, KCNA, CKA, RHCE or equivalent certifications will be advantageous.Qualifications:- Networking Experience: 3+ years of experience in Networking.- Infrastructure Implementation: Experience in implementing both on-premise and cloud basedinfrastructure.- Troubleshooting Experience: +3 years of experience in troubleshooting, diagnosing, andresolving complex issues.- Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skillsfor breaking down issues.Technical Skills:- Networking Protocols: Deep understanding of networking principles and protocols, includingTCP/IP, BGP, OSPF, and other routing and switching protocols.- Networking Devices: Experience in design, implementing, administering, and troubleshootingnetwork infrastructure devices (Cisco, Juniper, Arista etc).- Cloud Networking: Hands-on experience with cloud networking solutions, includinghybrid/multicloud environments. Proficiency with GCP networking services such as VPC, CloudRouter, Cloud NAT, Cloud Load Balancing, Cloud Interconnect, Cloud DNS, and Cloud Armor.Including understanding of core concepts like virtual networks, firewalls, routing, NAT, loadbalancing (L7/L4), BGP, DNS resolution, and DDoS protection.- Security Protocols: Knowledge of security best practices for securing network resources andexperience with security protocols like VPNs, ASA and FirePower.- Operating Systems: Experience with Linux and Windows.- Monitoring and Logging: Experience with monitoring tools for troubleshooting and performanceanalysis.- Scripting/Automation: Experience with basic scripting for configuration (Linux/Windows) andtroubleshooting (Understanding of calling APIs).- PacketCapture/Analysis: Experience using techniques such aspacket-capture/packet-analysis,load testing, and traffic-path analysis to troubleshootnetwork-latency, packet-loss and performance issues. Expertise in tools usage WireShark,Tcpdump etc.- Web Technologies: Experience in web technologies and troubleshooting (Ex: HTTP/HTTPS, DNS,SSL etc.Minimum 2 year(s) of experience is required
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