Application Software Support (Remote)

About Abby Care

At Abby Care, our mission is to redefine care for the most vulnerable populations.

We are transforming home health through purpose-built, thoughtful technology and a unique care model.

What makes us the home health provider of the 21st century:

Digital health integrations - We leverage telehealth to give our clinical teams superpowers. We build technology to decrease clinical burnout and improve the measurement of health outcomes.

Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.

Family training and support - We believe that the family key to a patient's wellbeing and health. Our care model incorporates family support into treatment plans.

We’re looking for a passionate, ambitious, and empathetic hustler to join us as our Product Operations Associate. You’ll work closely with the early team, create unparalleled processes to bring the best experience to our users, and help support change implementation processes. This is a full-time remote role with a timezone requirement. Candidates must be able to work in Eastern Standard Time (EST) or Pacific Standard Time (PST).

In this role, you will

Drive the product resolution function. You'll provide hands-on support to ensure seamless functionality, diagnose and resolve technical problems, and guide users through solutions. Additionally, you'll play a key role in onboarding users to new product features and serve as a reliable resource for product-related inquiries to enhance user satisfaction and productivity.

Identify trends and areas for improvement. You'll collaborate with engineering and product managers to provide actionable insights that help sustain the health of our platforms and decrease user issues. By bridging the gap between user issues across several teams and stakeholders, you'll play a key role in helping shape solutions that meet user needs.

Be an advocate for our users. You'll build relationships with our users and collect feedback that will help us maintain and constantly improve user satisfaction.

Job requirements

• 2+ years of experience in IT support, program management, data analytics, or a similar role
• Experience working in a cross-functional environment, collaborating with multiple teams (e.g. marketing, HR, operations)
• Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions
• Experience in building and improving processes to enhance efficiency and scalability
• Empathy, an entrepreneurial spirit, intellectual horsepower, and unbounded curiosity
• Strong written and verbal communication skills in English

If you're passionate and excited about delivering life-changing care to families in need, working with a tight-knit team of builders, accelerating your career and growth, and making an impact on the next category-defining company, don’t hesitate to apply. One small action can always change an entire trajectory.

Our Value Prop to

• YouCompetitive compensation with sign-on bonus, company equity, and benefits. Our builders are a critical part of our team, and we strive to reflect this through ownership and
• pay.Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. Here, you can flex multiple realms of your operating skillset, strategic mindset, and creativ
• ity.Propel innovation in healthcare. We are leading the change in healthcare against traditional players and outdated systems. You’ll be able to operate in a fast-paced environment and iter
• ate.An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.