AP Channel Operations Specialist

Responsibilities : The WW channel operations specialist supports the WW business development, sales ops team and/or marketing team in the administration and execution of WW channel programs and promotions
The role requires understanding of global programs, promotions and how they are executed in different countries worldwide
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: Responsibilities:

• Program, Promotion and Benefit Management

Enrolling and removing partners to different types of programs (Edge, Advantage, MPS Elite, BSD, etc.) Verifying partner eligibility to programs and/or promotions Creating benefits and quotes to set-up programs and promotions Adding eligible partners to program and/or promo quotes Verifying and adding eligible part numbers to program and/or promo quotes Tracking of promo usage/consumption Tracking and maintaining repository of program agreements (Edge, Advantage, BSD, etc) VIR benefit creation/update Promotion audit

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  MDF Management

Uploading and allocating MDF budget in D365 Creating Child MDF Adding/editing MDF budgets

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  Lead and Account Management

Working with sales teams on leads and accounts that have been pending for more than 7 days in the system Disqualifying leads and deactivating accounts if sales rep will discontinue the process Generating and cleaning up list of partner enrollments Validating if accounts have been correctly enrolled to primary and secondary programs Ensuring accounts have been correctly assigned and tagged in the right segment, coverage method and sales territory Setting up Vendor IDs to EMEA partners and 3rd party suppliers that help execute the programs and promotions in ANZ Preparing MDF letters, target letters and/or business plans for partners Collecting and tracking signed MDF letters, target letters and/or business plans Processing Loyalty Perks enrollment

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  Case Management

Attending to email inquiries or CRM issues from personal Outlook and group mailbox Own and resolve cases in multiple CRM Queues Triage cases to correct support group or owner

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  MPS Express Support

Evaluating submitted MPS Express case Creating price card for MPS Express opportunities Creating contracts for MPS Express opportunities

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  Partner Onboarding Coordination

Sending welcome letters Enrolling new partners to a program Requesting access to PartnerNet, LexU and Vistex Coordinating with other teams on back-end trainings/orientation Updating sales reps on partner training completion status Onboarding of partners after contracts is signed until enrollment Coordinating with Customer Experience team to ensure partner will get the survey Ensuring great partner experience with Lexmark on first 30-60-90 days

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  Demo Management

Verifying eligibility to the program Validating demo claims report

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  Partner Claims and Pay-Outs

Submitting of VIR claims in Vistex portal Monitoring pay-out status by closely working with rebates team Communicating to sales teams the pay-out status and details How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!