Analytics Solutions Associate - Privacy Operations

JOB DESCRIPTION

Join the Consumer & Community Banking Privacy Governance team and help shape the future of data privacy across Consumer & Community Banking. Unlock your potential by supporting privacy initiatives, collaborating with cross-functional teams, and delivering actionable insights. Be part of a team that values innovation, compliance, and continuous improvement in a dynamic regulatory environment.

Job Summary
As an Analytics Solutions Associate in Consumer & Community Banking Privacy Governance, you will support the Privacy Governance framework by creating and updating team resources, meeting materials, and key metrics. You will gather, review, and prepare updates tied to privacy KPIs and KRIs, manage online tracking intake forms, and support privacy regulatory analysis. Working closely with stakeholders across the firm, you will provide guidance, ensure compliance, and help drive effective privacy risk management.

Job Responsibilities

• Create and update team resources, meeting materials, and key metrics to support the Privacy Governance framework
• Gather, review, and prepare updates for privacy KPIs, KRIs, and related metrics for monthly meetings
• Manage, triage, and track online tracking intake forms for adtech, non-adtech, and other tracking elements
• Analyze privacy regulations and communicate updates to firmwide privacy policies and standards
• Review online tracking elements for classification and disposition
• Review vendor contracts and agreements for data privacy risks in online tracking
• Provide guidance and consultation to lines of business on privacy regulations
• Develop and maintain working relationships with key contacts across the firm
• Interact with stakeholders such as Global Data Risk Management, Privacy Legal, Privacy Compliance, and LOB/SubLOB Privacy Champions
• Ensure timely escalation of key risks and issues to management and stakeholders
• Present privacy metrics, key issues, and significant legal developments to management

Required Qualifications, Capabilities, and Skills

• Minimum of Four years’ experience in the financial industry
• Precision in analyzing data and ensuring accuracy in reports and documentation
• Ability to collect, process, and analyze data to identify trends, patterns, and insights
• Strong working knowledge of productivity tools such as Teams and SharePoint
• Comfortable navigating uncertainty and driving clarity and consensus
• Effective communication skills to present complex data insights to managers and stakeholders
• Ability to work with cross-functional teams and all levels of management to gather requirements and deliver insights
• Strong project management skills and ability to manage multiple assignments and deadlines
• Proficiency in Visio or process flow documentation

Preferred Qualifications, Capabilities, and Skills

• Business acumen and understanding of the financial services industry
• Experience with reporting tools such as Alteryx and Tableau
• Understanding of legal regulation change management (LRCM)
• Experience implementing privacy controls
• Familiarity with online tracking domains, consent management tools (e.g., OneTrust), adtech, cookies, and JavaScript
• College degree preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.