ANALYST, DATA REPORTING

Qualfon


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Major Duties And Responsibilities

  • Generate reports by gathering data and presenting it in a manner that is intuitive and professional
  • Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
  • Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
  • Provide full support during production releases, with the willingness to provide before/after-hours support when needed
  • Properly document issues and findings regarding all aspects of the job
  • Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
  • Use work collaboration tools to effectively manage tasks and assign items accordingly


BASIC KNOWLEDGE

  • Excellent computer skills
  • Proficient in Microsoft Office (particularly Excel, Word, Outlook, and PowerPoint)
  • Language English (Verbal & Written)
  • Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively


Work Experience

  • At least 6 months experience in a research-oriented position
  • Experience in web research/analytics is a plus


EDUCATION

  • Bachelor’s Degree in a discipline related to Math/Technology/Engineering/Science a plus


TRAINING

  • General knowledge of Telecom's various products and brands
  • Experience in collaboration tools such as Jira is a plus
  • Experience using Glassbox is a plus
  • Lean Six Sigma Certification - Green Belt Certification is a plus


CORE COMPETENCIES

  • Excellent listening, written, and Verbal communication skills
  • Well-developed problem-solving and critical-thinking skills
  • Aptitude for problem-solving, both individually and in collaboration with teammates
  • Ability to work independently, expedite tasks and deadlines
  • Ability to generate comprehensive reports


SPECIFIC COMPETENCIES

  • Excellent Internet-based research skills
  • Self-starter with the ability to learn new abstract and/or highly technical concepts
  • Demonstrated ability to deliver accurate and insightful results in a deadline-driven environment
  • Understanding of Standards-based, HTML5, HTML, JavaScript, and CSS coding is a plus


BEHAVIORAL COMPETENCIES

  • Positive attitude
  • Proactive
  • Active Listener
  • Organized
  • Impartial
  • Committed
  • Inquisitive
  • Reliable
  • Integrity
  • Flexible
  • High professional standards
  • Empathy

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