ANALYST, DATA REPORTING

Job Summary

• Generate reports by gathering data and presenting it in a manner that is intuitive and professional
• Use reporting tools to monitor key performance metrics regarding backend errors
• Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
• Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
• Provide full support during production releases, with the willingness to provide before/after-hours support when needed
• Properly document issues and findings regarding all aspects of the job
• Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
• Use work collaboration tools to effectively manage tasks and assign items accordingly

Area of expertise (Skills)

Qualifications:

• High School diploma or Equivalent
• Bachelor’s Degree in discipline related to Math/Technology/Engineering/Science a plus
• At least 6 months experience in a research-oriented position.
• Experience in database backend research/analytics is a plus
• Proficient with Oracle SQL
• Proficient in Microsoft Office (particularly Excel, Word, Outlook, Power Point).
• Experience using Unix is a plus
• Language: English and Spanish (Verbal & Written)
• Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively.
• General knowledge of Tracfone's various products and brands
• Experience in collaboration tools such as Jira is a plus

Other Skills and Experiences (Min)

Education