Analyst - Client Support Services

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Nasdaq's Corporate Platforms Unit provides corporate governance solutions for corporate and not-for-profit boards.

Nasdaq’s Compliance and Board Advisory team seeks a detailed professional to join as an Analyst - Client Support Services as we integrate digital solutions for the governance world. We are a potent team of corporate governance guides, technology specialists, and attorney.

The main goal of our Business Operations team is to design Director and Officer & Board Evaluation Questionnaires while delivering exceptional day-to-day client support tailored to each client’s unique needs. You will generate insightful analytical results from questionnaires and handle digital transcription and editing tasks. The team collaborates closely with all internal stakeholders to identify client opportunities and ensure client success.

We offer continuous professional development, freedom to recommend process efficiencies and make the work your own.

This is a permanent full-time role based in BGC, Taguig City following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

• Design, Edit, and Implement Compliance and Advisory questionnaires on our new native Nasdaq Questionnaire platform
• Quality control compiled analytical reports using the Microsoft Office Suite and Adobe PDF tools
• Gain knowledge of digital transcription, editing, and reporting of assessments & questionnaires
• Receive mentorship through your manager and various leadership through regular 1:1 and team meetings to help you navigate your career journey at Nasdaq
• Supervise client project tasks and interactions through a customer relationship management (CRM) system such as Monday.com and Salesforce
• Communicate and coordinate with C-Suite executive level professionals
• Collaborate with other team members and internal partners on the success and challenges of client projects
• Identify risk and communicate with Management and Project Management Team
• Ensure each step of the project life cycle has been reviewed with accuracy while paying attention to detail
  
  

What We Expect

• Minimum of a Bachelor’s degree and or equivalent experience in a similar role
• Previous experience in critical reading, document analysis, and SaaS products is a plus!
• At least 1-2 years of experience in a formal business setting with B2B client experience
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)
• Proficiency in Adobe Suite
• Superb attention to detail and accuracy (particularly in formatting documents, proofreading, and client communication)
• Maintain confidentiality of client information
• Computer savvy with ability to learn new technologies quickly
• Ability to communicate timely status updates to colleagues
• Good interpersonal communication and comfort collaborating with team members
• Demonstrated ability to work without direct supervision
• Dedication to carry out all company policies and procedures
• Upbeat, hard-working work ethic with an interest for working within an outstanding company culture!
• Ability to work under pressure and within strict deadlines
• Amenable to work in a night shift schedule (11pm - 8am)
  
  

What Would Be Helpful

• Experience in copywriting, editing, publishing, proofreading, or similar capacity
• Experience in corporate governance or with C-Suite Executives
• Experience with Director & Officer Questionnaires or other high level Corporate Governance projects
• Salesforce or similar CMR tool
• Project Management tools such as Wrike or Monday
• Microsoft Office Sophisticated Skills in Word & Excel
• Adobe / iNET Comparison Sophisticated Skills
  
  

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.