Analyst, CISO

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: As a CISO Analyst, you will be responsible for supporting global IT security operations and compliance initiatives, including internal/external audits and client security assessments. You will monitor and respond to alerts from SIEM tools, manage dashboards in Palo Alto XSIAM, and provide incident triage, analysis, and escalation based on established protocols. This role also includes contributing to the development and enforcement of security policies, ensuring alignment with standards like ISO27001, PCI, HIPAA, and NIST. You'll serve as a subject matter expert during audits, track and assist with remediation of vulnerabilities, and respond to client inquiries regarding security practices. The role supports a 24/7 SOC environment and may require shift work and on-call availability.

ESSENTIAL FUNCTIONS:

• Accountable for, implementation of IT Security Operations and Compliance policy in a global environment.
• Responsible for internal/external audit and information security assessments by client
• Continuously monitor alerts generated by security information event management (SIEM) systems and tools.
• Work with IT and SIEM vendor to align implementations with SIEM implementation on all systems.
• Provide guidance and expertise regarding the security architecture for new initiatives.
• Acts as a subject matter expert on relevant regulations and policies and relevant frameworks/standards such as ISO27001, PCI, HIPAA and NIST
• Provides leadership and support for all security audits.
• Monitor and manage security dashboards in Palo Alto XSIAM.
• Alert triage, validation, and escalation of events of interest following incident response protocols.
• Perform incident analysis by correlating data from multi sources.
• Determine escalation path for incidents based on defined incident handling processes.
• Track vulnerabilities found in the environment and assist with identifying and recommending solutions related to the scheduling of the scans.
• Answer and respond to client security questions and concerns.
• Shift work and on call duties is a requirement for this role to support a 24/7 SOC environment.
• Develop customized client reports when necessary.
• Learn and share your experience with other Continuum employees.
• Attendance at weekly staff meetings.
• Completion of status reports
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Has minimum of 4 years of experience working with Information Security management role or Security support roles in security and/or security audit.
• Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or combination of education and/or equivalent work experience
• Certified Information Systems Security Professional (CISSP) preferred
• Certified Information Systems Auditor (CISA) preferred
• Working knowledge of common information security management frameworks, such as ISO27001/PCI/HIPAA
• Moderate knowledge of networking fundamentals (TCP/IP, Network Layers, etc.)
• Knowledge of malware operation and indicators
• Experience in the delivery of IT Security awareness and training
• Experience with security assessments and authorization (SA&A) activities for IT systems
• Experience in a call center environment (fundamental knowledge of how call centers work)
• Excellent written and verbal communication skills in English
• Proven interpersonal and collaborative skills, with the ability to communicate information security and risk-related concepts to technical and nontechnical audiences at various hierarchical levels.

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]