Analyst Business Systems

Position Summary

The Business System Support Analyst role is responsible for maintaining, troubleshooting, and enhancing supply chain systems to ensure they meet business needs. This position involves working closely with operations, IT and supply chain teams to provide technical support, resolve issues, and implement system improvements.

Essential Duties And Responsibilities

• Provide technical support for supply chain systems, including troubleshooting and resolving issues.
• Collaborate with stakeholders to understand system requirements and enhancements.
• Monitor system performance and implement necessary updates and improvements.
• Develop and maintain system documentation and user guides.
• Train end-users on system functionalities and best practices.
• Work with vendors and external partners to manage system integrations and upgrades.
• Ensure data integrity and security within supply chain systems.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
  
  

Financial Responsibilities

List any responsibilities for budget, expenses and/or achievement of revenue targets in US Dollars.

• Not applicable
  
  

Qualifications

List the minimum level of education and experience required to perform the work at the entry level of the job.

• Bachelor’s degree in business management, Supply Chain Management, or a related field.
• 2+ years of experience in system support or a similar role, preferably in supply chain or logistics.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Ability to work independently with minimal supervision
• Detail-oriented with strong organizational skills.
  
  

Knowledge And Skills

List specific knowledge and skills necessary to perform this job related to the Essential Duties and Responsibilities identified above.

• Excellent knowledge of supply chain processes
• Working experience of relevant software (e.g. JDE or AMOS or Crunch Time) is a plus
• Demonstrate a degree of creativity with Strong communication skills & Attention to detail
• Excellent verbal and written communication skills
• Ability to work well under pressure.
  
  

Physical Demands

List specific physical requirements that an employee must meet in order to perform the job duties with or without a reasonable accommodation. Specific requirements that are essential parts of the job should be described clearly and precisely below. Examples: lifting, standing for extended periods of time, hearing, carrying, moving, pulling/pushing, climbing etc.

N/A

Work Environment

List working environment or conditions that describe those encountered in performing the job functions (inside /outside the office, travel, shipboard, noise level etc.)

N/A