ANALYST, BUSINESS

Qualfon


Date: 1 day ago
City: Cebu City
Contract type: Full time
Job Title Analyst, Business

Role Analyst, Business

Key Responsibilities

  • Provide analysis and assistance to process owners to identify improvement opportunities
    • Act as a liaison between stakeholders and the delivery team.
    • Elicit, analyze, document, communicate, and validate requirements.
    • Focus on business processes, policies, information systems, and integration.
    • Translate stakeholder needs into understandable business requirements.
    • Validate that business requirements are met in the final solution.
    • Align objectives with
      • Mission Statement
      • Mission Leader role definition
      • STRIDES values
  • Manage operational information of business areas
    • Collaborate with business teams and leverage technology.
    • Assist process owners in improving current processes.
    • Conduct meetings, collect data, and analyze information.
    • Standardize terminology across departments and geographies.
  • Facilitate process workshops
    • Lead process redesign workshops.
    • Provide training in process mapping and business process reengineering.
    • Document and analyze processes.
    • Assist in policy and procedure documentation.
    • Present improved processes to stakeholders.
  • Deliver alternatives for systems workflow
    • Recommend best practices for application usage and integration.
    • Assess and enhance business processes or system workflows.
    • Support Quality Assurance in test planning and execution.
    • Perform other assigned tasks.
Qualifications

  • Education Bachelor’s Degree
  • Industry Experience BPO industry experience with deep understanding of KPIs
  • Certifications CI Six Sigma Green Belt - Required
  • IT Knowledge Basic functional understanding of ERP, CRM, and BI systems


Skills & Competencies

  • Project Management Ability to manage projects using tools for scheduling, budgeting, and reporting.
  • Management Communication Ensure effective information flow across teams.
  • Business/Financial Analysis Understand financial health using key ratios and analysis tools.
  • Critical Thinking Identify and assess risks, opportunities, and core issues.
  • Business Software Applications
    • Basic MS Word, PowerPoint, Excel, Outlook
    • Advanced Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
    • Others Linux, PHP, .NET, SQL, GUI

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