ANALYST, BUSINESS
Qualfon
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Job Title Analyst, Business
Role Analyst, Business
Key Responsibilities
Role Analyst, Business
Key Responsibilities
- Provide analysis and assistance to process owners to identify improvement opportunities
- Act as a liaison between stakeholders and the delivery team.
- Elicit, analyze, document, communicate, and validate requirements.
- Focus on business processes, policies, information systems, and integration.
- Translate stakeholder needs into understandable business requirements.
- Validate that business requirements are met in the final solution.
- Align objectives with
- Mission Statement
- Mission Leader role definition
- STRIDES values
- Manage operational information of business areas
- Collaborate with business teams and leverage technology.
- Assist process owners in improving current processes.
- Conduct meetings, collect data, and analyze information.
- Standardize terminology across departments and geographies.
- Facilitate process workshops
- Lead process redesign workshops.
- Provide training in process mapping and business process reengineering.
- Document and analyze processes.
- Assist in policy and procedure documentation.
- Present improved processes to stakeholders.
- Deliver alternatives for systems workflow
- Recommend best practices for application usage and integration.
- Assess and enhance business processes or system workflows.
- Support Quality Assurance in test planning and execution.
- Perform other assigned tasks.
- Education Bachelor’s Degree
- Industry Experience BPO industry experience with deep understanding of KPIs
- Certifications CI Six Sigma Green Belt - Required
- IT Knowledge Basic functional understanding of ERP, CRM, and BI systems
- Project Management Ability to manage projects using tools for scheduling, budgeting, and reporting.
- Management Communication Ensure effective information flow across teams.
- Business/Financial Analysis Understand financial health using key ratios and analysis tools.
- Critical Thinking Identify and assess risks, opportunities, and core issues.
- Business Software Applications
- Basic MS Word, PowerPoint, Excel, Outlook
- Advanced Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
- Others Linux, PHP, .NET, SQL, GUI
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