Airport Representative| Hilton Manila

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

An Airport Representative ensures a high level of customer service in terms of welcoming guests at the airport.

What will I be doing?

As an Airport Representative you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure brand service standards are consistently practiced by all team members
• Ensure that courteous, prompt and efficient service is given to all guests
• Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation
• Ensure to be neatly groomed and well attired at all times whilst on duty
• Report to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day
• Meet and greet guests with the limousine, assist with luggage, and the hotel's airport representative to inform of guests arrival
• To bide fond farewell and thank them for staying with us
• Participate in departmental meetings with all Front Office team
• Ensure that standards and procedures are set and understood
• Sell the hotel outlets as much as possible
• Ensure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback
• Ensure that consistently high standards of presentation are maintained for both department and Team Members
• Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained
• Co-ordinate all limousine bookings as per policy
• Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
• To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude
• Must know all Hotel products and services and actively recommend to our guests
• Ensure that there is a thorough hand over at the completion of each shift
• Any other duties assigned by Airport Executive and the Front Office Management
  
  
  

Work Locations

Hilton Manila

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office