Air and Ocean - Team Lead

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
• Documenting and monitoring internal controls in support of auditing team
• Contributing to continuous improvement initiatives to optimize service quality.
• Accountable for people management (selection, training, appraisal, retention, and development)
• Ensure compliance with all group, business unit and local standard, policies, and procedures.
• Escalate any issue which cannot be resolved by the team.
• Timely submission of daily, weekly, and monthly reports
• Ensure that the BCP back-up system is in place.
• Monitor and strategize team utilization vs volume.
• Facilitate the Monthly Performance Reviews with the Stakeholders
• Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.
• Coach, mentor, and train members of the team as well as conducting performance review appraisals.
• Performs all other job-related duties as requested.
• Bachelor's degree graduate
• Highly detail oriented and organized in work.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Excellent interpersonal, communication and problem-solving skills
• In-depth end-to-end process knowledge of the processes
• Outstanding customer service orientation and stakeholder management skills
• Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment.
• Previous working experience preferably in large/ global organization
• Advanced understanding of MS Office and how to utilize the different functionality.
• Self-motivational and ability to inspire others i.e., confidence and initiative.
• Knowledgeable in LSS is plus.
• Minimum of 2 years leadership experience.
  
  

To be considered for this position you must have valid rights to work and live in Philippines.