Air and Ocean Lead

DB Schenker


Date: 1 week ago
City: Taguig
Contract type: Full time
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

  • Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
  • Documenting and monitoring internal controls in support of auditing team
  • Contributing to continuous improvement initiatives to optimize service quality.
  • Accountable for people management (selection, training, appraisal, retention, and development)
  • Ensure compliance with all group, business unit and local standards, policies, and procedures.
  • Identifies and implements value adding ideas, standardization and cost efficiencies
  • Escalate any issue which cannot be resolved by the team
  • Timely submission of daily, weekly, and monthly reports
  • Ensure that the BCP back-up system is in place
  • Monitor and strategize team utilization vs volume
  • Facilitate the Monthly Performance Reviews with the Stakeholders
  • Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.
  • Coach, mentor, and train members of the team as well as conducting performance review appraisals
  • Performs all other job-related duties as requested.

Qualifications:

  • Bachelor’s degree graduate
  • Highly detail oriented and organized in work.
  • Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
  • Excellent interpersonal, communication and problem-solving skills
  • In-depth end-to-end process knowledge of the processes
  • Outstanding customer service orientation and stakeholder management skills
  • Excellent analytical skills and very strong continuous improvement skills
  • Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment.
  • Previous working experience preferably in large/global organization
  • Advanced understanding of MS Office and how to utilize the different functionality.
  • Self-motivational and ability to inspire others i.e., confidence and initiative.

Benefits:

  • We're strong believers in continual training and development for our people. After all, your success is our success.
  • Our vacation and leave policies reflect our belief in proper work-life balance.
  • We offer financial protection or assistance in dealing with adverse circumstances or surviving dependents in the event of the insured's death.
  • We offer great HMO benefits with dental coverage to help the employee on difficult times of sickness and emergency.
  • We offer a non-taxable monthly medical cash assistance to support the employee's medical needs.
  • We offer a monthly medical cash assistancefor medicine and optical needs through reimbursement.

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