AI & Digital Solutions Analyst

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

The AI & Digital Solutions Analyst helps business teams solve real operational challenges by uncovering needs, clarifying requirements, and designing practical solutions—prioritizing Generative AI (GenAI) where effective, but remaining tool-agnostic when needed. Embedded within business units and supported by local tech leads, the analyst explores both low-code AI tools and non-AI workflows (e.g. scripting, automation, etc.) to drive measurable productivity and workflow improvement.

Identify and Prioritize Business Needs

• Engage with business users to uncover manual, repetitive, or inefficient processes
• Document and clarify workflow challenges and productivity gaps
• Prioritize opportunities based on business impact, feasibility, and urgency

Design and Deliver Practical Solutions

• Build and test GenAI-based tools (e.g., copilots, chat prompts, AI-powered templates)
• When AI is not the right fit, create or coordinate non-AI solutions
• Leverage low-code/no-code platforms or collaborate with technical teams when needed

Promote AI Adoption Where Valuable

• Identify areas where GenAI can accelerate or improve existing workflows
• Craft structured prompts, templates, or AI-based guidance for teams
• Champion ethical, effective, and secure AI use in day-to-day work

Enable & Empower Business Users

• Coach team members on new AI or digital solutions; answer how-to questions
• Develop short guides, demos, and job aids for self-service usage
• Encourage experimentation and hands-on usage of approved tools

Improve & Iterate Continuously

• Collect feedback to improve tools and adjust solutions
• Monitor usage and impact of deployed automations or workflows
• Maintain a repository of shared tools, prompt libraries, and solutions

Coordinate with Tech and Risk

• Flag issues related to data privacy, tool misuse, or inconsistent standards
• Work with tech leads or support teams to ensure smooth rollouts and compliance
• Ensure adoption of IT governance process on new projects/products/integrations

Must haves

• Bachelor's Degree in Computer Science, Information Technology or equivalent
• Familiarity with AI and software development methodology
• Ability to translate business requirements into technical specifications
• Ability to create technical solutions based on business requirements
• Strong communication skills to liaise between business stakeholders and technology teams.
• Detail-oriented with excellent problem-solving abilities.
• Ability to prioritize and manage multiple projects simultaneously