Agent-In Cust Svc 2 in Augment
ibex
Date: 1 day ago
City: Mandaluyong City
Contract type: Full time
This is Work On Site in Shaw, Mandaluyong & Night Shift.
Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
Responsibilities
Roles and Responsibilities include, but is not limited to:
Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
Responsibilities
Roles and Responsibilities include, but is not limited to:
- Respond to email inquiries and requests through Customer Success Team Mailbox
- Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
- Accomplish Special Projects from Customer Success Managers
- Assign Qualtrics(detractor) cases to CSMs
- Draft Recognition emails and Thank you emails
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Collections Analyst
ibex,
Mandaluyong City
3 days ago
This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift.As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across our sites per region. You are responsible for our collections across these entities and you are responsible for all internal and external relationships to support this function.Manage nominated Debtor Accounts...
Communications Center Representative
Pearson,
Mandaluyong City
3 days ago
Education, Skills And KnowledgeMinimum college or technical training preferred, or a combination of education and experienceMust possess excellent customer service skills.Call center experience is preferred.A very friendly and helpful attitude and the ability to manage simultaneous tasks.Ability to work as a member of a team is required.Must have excellent oral and written communication skills.Excellent attendance is required.Experience working with a...
RPA Power Automate Developer
ERNI,
Mandaluyong City
4 days ago
ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local...
