Agency Coordinator

The Agency Coordinator shall ensure overall coordination between Home Credit and its External Agency Service Providers with due diligence.

About The Job

What You’ll Do:

• Develop and implement effective collection strategies to maximize debt recovery for External Collection Agencies, ensuring alignment with company goals and compliance with regulations.
• Manage and lead the team of Agency Coordinators by providing performance evaluations, coaching, and professional development to enhance their efficiency and effectiveness.
• Establish and maintain strong relationships with External Collection Agencies through regular communication, on-site visitations, and performance reviews.
• Monitor, analyze, and evaluate overall collection performance of External Agencies, identifying trends, areas for improvement, and opportunities to optimize recovery rates.
• Collaborate internally within the Collection Department and cross-functional teams, such as Legal and Compliance, to address issues that impact External Collection Agencies’ performance.
• Support the internal committee in conducting periodic assessments of External Collection Agencies to ensure adherence to Collection Service Level Agreement (CSLA).
• Negotiate contracts, commission structures, and service terms with External Collection Agencies to align with business objectives.
• Serve as the primary point of contact for escalations and complex issues related to External Collection Agencies, ensuring timely resolution.
• Identify potential agency candidates, facilitate, and oversee the onboarding process, ensuring that they meet the requirements of the Onboarding Committee.
  
  

What You Need To Have

• At least two (2) years of related work experience in External Agency Collections and Secured Loans
• Proficient in basic computer applications such as MS Word, MS Excel, and MS, PowerPoint.
• Must have good and effective communication skills in English and Tagalog
• Proven experience in debt collection management or a similar role.
• Strong analytical, communication and presentation skills.
• Must have excellent leadership skills, with the ability to mentor, motivate, and drive team performance effectively.
• Ability to analyze data and develop strategic solutions.
  
  

Job Perks You'll Enjoy

• Hybrid work setup
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.