Aftersales Assistant Manager

Sprout Solutions


Date: 12 hours ago
City: Quezon City
Contract type: Full time
Key Responsibilities

  • Lead and manage the nationwide after-sales service team (~15 staff)
  • Oversee repair and maintenance of all agricultural machinery under service
  • Ensure service jobs are completed on time, with accurate reporting
  • Monitor and improve customer satisfaction and response times
  • Coordinate with suppliers for spare parts and warranty claims
  • Train and mentor technicians; develop skill improvement plans
  • Manage service scheduling during peak agricultural seasons
  • Travel to client sites and service hubs to oversee operations and quality
  • Improve existing policies and SOPs for faster, more efficient service
  • Use Odoo (or similar systems) to track jobs, parts, and performance metrics

Qualifications

Minimum Qualifications:

  • Education: Bachelor’s degree in Agricultural Engineering, Industrial Technology, or related field
  • Certifications: Service Management certification preferred
  • Proven experience managing field service teams and improving service processes
  • Agricultural machinery, heavy equipment, or technical services background preferred
  • Must have a valid driver’s license and be willing to travel frequently nationwide
  • Strong leadership, problem-solving, and communication skills
  • Familiarity with ERP/CRM systems (Odoo experience a plus)

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