Aftersales Assistant Manager
Sprout Solutions
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Key Responsibilities
Minimum Qualifications:
- Lead and manage the nationwide after-sales service team (~15 staff)
- Oversee repair and maintenance of all agricultural machinery under service
- Ensure service jobs are completed on time, with accurate reporting
- Monitor and improve customer satisfaction and response times
- Coordinate with suppliers for spare parts and warranty claims
- Train and mentor technicians; develop skill improvement plans
- Manage service scheduling during peak agricultural seasons
- Travel to client sites and service hubs to oversee operations and quality
- Improve existing policies and SOPs for faster, more efficient service
- Use Odoo (or similar systems) to track jobs, parts, and performance metrics
Minimum Qualifications:
- Education: Bachelor’s degree in Agricultural Engineering, Industrial Technology, or related field
- Certifications: Service Management certification preferred
- Proven experience managing field service teams and improving service processes
- Agricultural machinery, heavy equipment, or technical services background preferred
- Must have a valid driver’s license and be willing to travel frequently nationwide
- Strong leadership, problem-solving, and communication skills
- Familiarity with ERP/CRM systems (Odoo experience a plus)
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