After Sales Staff - Open for Fresh Grad
Dempsey Resource Management Inc.
Date: 3 weeks ago
City: Taguig
Contract type: Full time
Requirements
Previous experience in customer service or after-sales support roles.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Microsoft Office applications and familiarity with CRM software.
Attention to detail and strong organizational skills.
Ability to empathize with customers and understand their needs.
Proactive attitude and willingness to learn and adapt.
Ability to work collaboratively with cross-functional teams.
High school diploma or equivalent; higher education preferred.
Responsibilities
Respond promptly to customer inquiries and complaints via phone, email, or chat.
Coordinate product returns, exchanges, and warranty claims efficiently.
Document customer interactions and feedback accurately in CRM systems.
Collaborate with sales and technical teams to resolve customer issues effectively.
Provide regular reports on customer satisfaction and common issues to management.
Stay updated on product knowledge, company policies, and industry trends.
Identify and escalate complex customer issues to appropriate departments.
Ensure customer satisfaction by providing timely and effective solutions.
Participate in training sessions and team meetings to enhance skills and knowledge.
Proactively identify potential issues and implement preventive measures.
Previous experience in customer service or after-sales support roles.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Microsoft Office applications and familiarity with CRM software.
Attention to detail and strong organizational skills.
Ability to empathize with customers and understand their needs.
Proactive attitude and willingness to learn and adapt.
Ability to work collaboratively with cross-functional teams.
High school diploma or equivalent; higher education preferred.
Responsibilities
Respond promptly to customer inquiries and complaints via phone, email, or chat.
Coordinate product returns, exchanges, and warranty claims efficiently.
Document customer interactions and feedback accurately in CRM systems.
Collaborate with sales and technical teams to resolve customer issues effectively.
Provide regular reports on customer satisfaction and common issues to management.
Stay updated on product knowledge, company policies, and industry trends.
Identify and escalate complex customer issues to appropriate departments.
Ensure customer satisfaction by providing timely and effective solutions.
Participate in training sessions and team meetings to enhance skills and knowledge.
Proactively identify potential issues and implement preventive measures.
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