Advertising Account Manager, PH

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

Viber is looking for an Account Manager, who will be responsible for the development and performance of advertising campaigns and will oversee clients in the APAC region. The AM will work closely with the larger AM team to build and develop strong relationships with the customers, and become their go-to resource and primary point of contact.

Responsibilities

• To retain and develop a portfolio of clients by optimizing their campaigns on the Viber platform
• Become an advocate for each campaign you manage, utilizing strong persuasive selling skills to internally promote your campaigns
• Establishing and maintaining strong client relationships through regular close contact, which will include regular face-to-face meetings, telephone and email communication
• You will effectively interact with other departments including the sales team when handling campaign start-ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover
• You will also interact closely with the technical team, the Account Executives and the other Account Managers to gather, monitor and analyze performance data and ongoing strategy on a monthly basis throughout the length of the campaign
• Producing weekly, monthly and quarterly status reports to each client and establishing individual requirements whereby each client receives a bespoke service
• Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the account manager
• Actively seeking to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets
• Responding to requests from the Account Director in an efficient and timely manner

Requirements

• Extensive account management experience 3 to 5 years in advertising tech industry
• Ability to analyze results, identify and explain any variance from targets
• Ability to cope with conflicting demands and to prioritize tasks
• Excellent communication and presentation skills, representative, creative, and can think out of the box
• Willingness to travel and work in a global team environment
• Experienced in using common sales and business tools: CRM, Microsoft and Google suite
• Ability to multitask and handle various tasks and priorities
• Versatility- must be self-motivated & a team-player. Individual must be capable of working independently but be able to change gears quickly to work collaboratively, and creatively to solve needs
• Languages – must speak fluent English. Other languages – advantage
• Strong advantage – Knowledge of GAM or any ad-serving platforms is a Plus.