Administrator, Identity Management

Overview

IDM Administrative Support

Are you an admin who has keen eyes for details to spot incorrect data?

Do you have the sense of urgency to resolve issue s on a timely manner?

Do you have the ability to communicate effectively to differen t internal departments?

The administrative support employee assists i n the requisition of digital identities , both in production environments and in direct creation , and maintenance of various accesses to networks , applications and tools, for i nternal and external Bell employees . The administrative support employee is also the point of contact between application request systems, its owners, and its end-users within Bell .

Responsibilities

You will have an opportunity to:

• Establish logins and provide access to users for various applications
• Diagno se and troubleshoot access issues with requestors to ensure resolution
• Process access deletions consequent to departures                                                                     
• Prioritize access requests based on level of urgency and timelines
• Complete ad hoc identity prod uction work as delegated by department M anager s
• Receive direct assignments for reprioritized (rush) requests from the subject matter experts
• Seize process improvement opportunities and take action to openly share feedback
• Monito r and manage performance, and work with coaching/feedback
• Continuously focus on personal development by completing/updating a personal growth plan
• Proactively seek new work assignments /tickets through the automated ticketing system
• Identify trends and root causes for access issues
• Utilize data analysis between tools and systems
• Interpret requests as-is in order to facilitate completion
• Minimize the need to engage requestors for feedback
• Streamline process to make the requestor experience effortless
• Understand Bell’s corporate structure, its departments, and how they are interconnected
• Ability to partner with various level s in the organization
• Ability to communicate effectively both verbally and written with internal and external customers, via the ticketing system and various mediums
• Ability to establish /maintain relationships to work collaboratively in support of key stakeholders
• Participating in team meetings, and continuous training seminars that are provided
  
  

Qualifications

You will be a great fit on our team if :

• P ossess at least a High school Degree
• Has 1-year BPO background
• Advanced knowledge of MS Office with focus on Excel (macros and reporting)
• Experience with detailed process work, and ability to memorize repetitive processes
• Fully capable at reading & writing in English . French comprehension an asset .
  
  

If this role sounds interesting to you, please click apply. We’d love to hear from you!