Administrative & Guest Services Coordinator

Discover your 100% YOU with MicroSourcing!

Position: Administrative & Guest Services Coordinator

Location: SM CDO Downtown Premier

Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one (including one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Administrative & Guest Services Coordinator, you will:

• Communicate with guests, homeowners, and the STRM team to ensure clear, timely updates.
• Support positive guest experiences while maximizing value for clients.
• Maintain accurate tracking, documentation, and records across departments.
• Respond to guest inquiries and manage reservations in Guesty and Breezeway.
• Escalate issues as needed to supervisors and ensure proper documentation of tasks.
• Perform safety and security checks (including sex offender checks) and review guest feedback.
• Enter, match, and verify receipts and vendor reports using tools like Dext and Excel.
• Support reporting by tracking role-specific and company metrics.
• Perform data entry and maintain platforms for accurate information access.
• Attend meetings and support additional administrative tasks as required.

What You Need

Non-negotiables

• At least 2 years of experience in customer or client support
• Proficiency in Microsoft Excel
• Strong communication skills
• Ability to use discretion and read between the lines in guest communications

Preferred skills/experience

• Experience in Short-Term Rentals, Hospitality, or Property Management

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life.

Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply